OSS Capabilities Framework
At Office Symmetry Solutions (OSS), we deliver end-to-end healthcare and general business support that blends clinical expertise, administrative precision, digital innovation, and specialized ancillary services. Our goal: help organizations improve outcomes, safeguard compliance, and strengthen financial performance.
Clinical Process Management (CPM)
Healthcare Documentation and Auditing covers the complete process of recording, reviewing, and managing patient information throughout the care journey. It includes medical summarization, admission audits, accurate billing and coding, and preparation of discharge summaries to ensure compliance, continuity of care, and proper reimbursement.
Nurse Support Team
Experienced OSS clinicians function as an extension of your clinical team, providing expert support in care coordination and compliance. Our Nurse Support Team (NST) ensures smooth execution of care plans across key regulatory assessments — including MDS (Minimum Data Set), OASIS (Outcome & Assessment Information Set), and HOPE (Hospice Outcomes & Patient Evaluation).
Beyond these core functions, OSS also strengthens other value-based care programs such as CCM (Chronic Care Management), RPM (Remote Patient Monitoring), and other CMS-aligned service models — driving full compliance, clinical accuracy, and optimized reimbursement across all care settings.
Powered by OSS’s proprietary systems — SymIQ and KAIROS — our AI-enhanced workflows deliver real-time analytics, automated validation, and actionable insights that ensure optimum performance, compliance, and care outcomes.
Nurse Case Manager Support
OSS – Nurses and Clinicians assist your onshore case management team, discharge planners in coordination of care, provider communication, and transition support to reduce readmissions and improve care continuity. OSS conducts post-discharge calls to ensure continuity of care, increase engagement, and improve the overall care experience of your patients and facility satisfaction scores.
Revenue Cycle Management (RCM)
Full-spectrum RCM services covering eligibility verification, claims submission, denial management, and collections—ensuring optimized cash flow, reduced AR days, and maximum reimbursement.
Pharmacy Benefits Management (PBM)
End-to-end PBM support includes pre-authorization, medication reconciliation, prescription review, prescription transfer, credentialing, formulary optimization, and rebate management, reducing drug costs and improving patient safety.
Administrative Support Services
OSS ensures the back office runs with the same precision as the front line of care.
Digital Technology Solutions
Technology at OSS is designed to enable smarter, faster, and more compliant healthcare delivery.
