A Group of Talented Individuals with a Big Idea
Office Symmetry is a team of professionals based in Manila, Philippines, with an affiliate office in Orange County, California. We specialize in Clinical Process Management, Administrative Support Services, and Digital Technology Solutions, helping healthcare and insurance organizations streamline operations and improve efficiency. Our expertise spans back-office and voice support, process management, and building and managing your online presence with services like social media management, website support, and digital engagement. With the latest technology and a client-focused approach, we deliver solutions that are practical, efficient, and impactful.
Why Choose Office Symmetry Solutions
Cost-Efficient, Value–Driven Service
OSS delivers cost-efficient and value–driven services that optimize operations while enhancing outcomes. By streamlining processes, leveraging technology, and applying proven best practices, OSS delivers operational savings of 30-50% while providing measurable value through improved compliance, performance visibility, and scalability. By leveraging process automation, offshore support efficiencies, and optimized staffing models. Instead of spreading resources thin, we centralize and streamline workflows, cut unnecessary redundancies, and integrate technology solutions that reduce manual work. The result: lower overhead, improved margins, and the ability to reallocate savings into patient care, innovation, or growth.
24/7 Support
Our model ensures you are never left without coverage. With 24/7 availability, our team of clinicians, support specialists, and technology staff provides real-time assistance across time zones. This means critical tasks—such as healthcare plan/provider preparation, claims processing, and compliance checks—are handled overnight, allowing your onshore teams to start their day with completed work. Around-the-clock support reduces delays, prevents backlogs, and guarantees uninterrupted service delivery regardless of emergencies, staff shortages, or unexpected surges in workload.
Compliance Assured
In today’s regulatory environment, non-compliance is not an option. Office Symmetry Solutions embeds compliance into every process. We operate in strict accordance with HIPAA, OIG guidelines, CMS guidelines, and state-specific regulations, ensuring the highest levels of data security and legal alignment. Our teams are trained in privacy, data handling, and clinical compliance, reducing the risk of penalties, litigation, or reputational harm. Compliance is not treated as an afterthought but as a core operational pillar.
True Partnership
Unlike transactional vendors, we operate as a long-term strategic partner and extension of your organization. Our model prioritizes collaboration, transparency, and alignment with your goals. Whether integrating with your staff , adapting to your culture, or tailoring processes to your workflows, we embed ourselves into your operations. We succeed when you succeed—and we view your challenges as our challenges. Whether a captive or a traditional BPO model we maintain the same partnership approach that builds trust and fosters a stable foundation for sustainable growth.
Quality & Process Excellence
Office Symmetry Solutions is built on a culture of continuous improvement and operational excellence. Every task is governed by standardized procedures, quality assurance checkpoints, and performance metrics. We implement Lean and Six Sigma principles to eliminate inefficiencies, reduce error rates, and optimize throughput. From clinical documentation to revenue cycle management, every deliverable is subjected to rigorous internal review. This ensures consistency, accuracy, and compliance at every step—helping you achieve predictable results and higher stakeholder confidence.
OSS leverages, SymIQ – its AI-powered proprietary applications to drive speed, accuracy, and efficiency, while ensuring every output undergoes a final review by our highly trained staff – combining the power of automation with the assurance of expert oversight
Let’s work together to simplify your processes and accelerate growth.
With the right blend of expertise and technology, Office Symmetry delivers solutions that drive efficiency, innovation, and long-term success.
Business Continuity
Disruptions—whether from natural disasters, pandemics, or system outages—can cripple operations. Our Disaster Continuity Plan (DCP) is designed to ensure that your critical functions remain uninterrupted. This includes redundant systems, secure cloud backups, business continuity protocols, and rapid recovery strategies. By proactively identifying risks and testing contingency measures, we reduce downtime and protect both revenue and reputation. Our clients can operate with confidence knowing that resilience and recovery are built into the foundation of our services.
Trusted Workforce
Our people are at the core of our value proposition. Every team member undergoes rigorous background checks, including global database verification, criminal record screening, employment history review, and academic credential validation. Beyond checks, we also assess cultural alignment, compliance training, and technical skill verification to ensure staff not only meet legal requirements but also embody professionalism and integrity. This careful vetting process creates a reliable, competent workforce that clients can trust to represent their brand and handle sensitive tasks.
Safe & Certified
Office Symmetry Solutions is accredited in Occupational Health & Safety Management, a reflection of our commitment to maintaining a safe, ethical, and sustainable working environment. By adhering to global safety standards, we protect our workforce and reinforce a culture of accountability and well-being. This certification ensures that risk management, hazard control, and employee safety protocols are in place and actively enforced—so clients know their partners operate responsibly and ethically.